Terms & Conditions
Effective date: October 4, 2026
These Terms & Conditions govern the use of the NexaMart Xomali platform by resellers and businesses. By creating an account or using NexaMart, you agree to follow these terms and the platform rules.
1. About NexaMart
NexaMart is a platform that connects businesses with resellers. Businesses may list products on NexaMart, and resellers may select eligible products, advertise them through their own social media or other approved channels, and create customer orders through NexaMart.
Customers are not required to create a NexaMart account. A reseller may create an order on behalf of a customer after receiving the customer's order information.
2. Account Responsibilities
Users must provide accurate account information and keep their login credentials secure. Users are responsible for activity performed through their accounts.
NexaMart may restrict, suspend, or block an account where there is suspected fraud, fake orders, abuse, unauthorized access, repeated violations, or activity that may harm other users or the platform.
3. Business Responsibilities
Businesses using NexaMart must:
- Provide accurate product information.
- Maintain accurate prices and available stock.
- Provide products that match their descriptions and images.
- Process accepted orders within a reasonable period.
- Follow the return or exchange policy shown for their products.
- Use customer information only for legitimate order fulfilment, delivery, return, or dispute purposes.
- Not list illegal, prohibited, counterfeit, or unsafe products.
4. Reseller Responsibilities
Resellers using NexaMart must:
- Advertise products accurately and honestly.
- Not make false claims about a product, business, price, warranty, or delivery.
- Follow the minimum and maximum pricing limits set by NexaMart or the business.
- Enter correct customer information when creating an order.
- Not create fake, duplicate, or misleading orders.
- Obtain customer information lawfully before submitting it through NexaMart.
5. Product Pricing
Businesses may set a base price for a product. NexaMart may apply rules limiting the price at which a reseller can offer that product.
A reseller may earn the difference between the permitted selling price and the applicable product cost, subject to order status, returns, cancellations, delivery, platform rules, and any applicable service charges.
6. Orders
An order is not considered successfully completed merely because it was created in NexaMart. Orders may pass through different stages such as pending, accepted, processing, delivered, cancelled, returned, or disputed.
NexaMart may keep earnings pending until an order has been successfully completed and the applicable conditions have been satisfied.
7. Fake and Abusive Orders
Creating fake orders, intentionally submitting incorrect customer information, repeatedly creating orders that are refused without a legitimate reason, or attempting to manipulate reseller earnings is prohibited.
NexaMart may investigate suspicious activity and may warn, restrict, suspend, or permanently block an account where necessary.
8. Returns, Exchanges, and Disputes
Return and exchange eligibility may depend on the policy attached to the relevant product or business and the circumstances of the order.
NexaMart may review order records, communications, product information, delivery status, and other relevant information when handling a dispute.
9. Prohibited Activity
Users must not use NexaMart to:
- Commit fraud or mislead customers, resellers, or businesses.
- Sell prohibited, illegal, counterfeit, or stolen goods.
- Access another user's account without authorization.
- Attempt to damage, disrupt, overload, or attack NexaMart.
- Copy or misuse private customer or business information.
- Manipulate orders, prices, balances, earnings, or platform data.
10. Customer Information
Customer information submitted by a reseller must be used only as necessary to process and fulfil the relevant order.
Businesses and resellers must not use customer information for unrelated marketing or disclose it to unauthorized persons.
Additional information about personal data is available in the NexaMart Privacy Policy.
11. Reseller Earnings
Earnings shown in NexaMart may be pending until the relevant order is successfully delivered or otherwise confirmed according to the platform process.
Cancelled, returned, fraudulent, or disputed orders may not qualify for reseller earnings. NexaMart may correct balances where an order status changes or an error is discovered.
12. Platform Fees and Charges
NexaMart may introduce or apply platform fees, service charges, subscriptions, delivery-related charges, or other charges where applicable. Any applicable charge should be communicated through the platform before it becomes applicable to the relevant transaction or service.
13. Availability of the Service
NexaMart aims to keep the platform available and reliable, but uninterrupted access cannot be guaranteed. The service may occasionally be unavailable because of maintenance, technical problems, security issues, third-party services, or circumstances outside NexaMart's reasonable control.
14. Account Suspension and Termination
NexaMart may suspend or terminate access where an account violates these terms, creates security or fraud risks, causes repeated problems, or is used for unlawful activity.
Where appropriate, NexaMart may review relevant order and account records before making a final decision.
15. Limitation of Responsibility
Businesses are responsible for the products they list and fulfil. Resellers are responsible for their advertising, customer communications, and the accuracy of orders they submit.
NexaMart provides the platform and tools used to connect these parties and manage their marketplace activity. NexaMart does not guarantee that every product will sell, every advertisement will succeed, or every order will be completed.
16. Changes to NexaMart
NexaMart may add, remove, or modify platform features, pricing rules, security protections, account requirements, or marketplace processes as the service develops.
17. Changes to These Terms
These Terms & Conditions may be updated when NexaMart services, operations, or applicable requirements change. The latest version will be published on this page.
18. Applicable Law
These terms are intended to operate subject to applicable laws and regulations of the Republic of Iraq.
19. Contact
Questions, complaints, or disputes related to these terms may be submitted through NexaMart Support.
Read the NexaMart Privacy Policy
By continuing to use NexaMart, users agree to comply with these Terms & Conditions and the applicable platform rules.